GENERAL CONDITIONS OF SALE (GTC)
The general conditions of sale are applicable to all orders placed on our website.
The articles present on our website are sold to you by the company ORNER, workshop shop located at 52 rue de la Fontaine au Roi 75011 Paris. Phone: (33) 01 42 72 37 22 / firstname.lastname@example.org / Registered in the Paris trade register under number 499 247 872 / VAT number: FR93499247872. EURL with a capital of 10,000 euros. APE code: 3213Z.
When ordering, if a connection problem occurs, do not hesitate to contact us by email: email@example.com or by phone: 01 42 72 37 22.
The average shipping time is 48 hours working days (Order placed before 11am). Example: You order on a Friday at 10:30 am, your order will be shipped on Tuesday. You order on a Friday at 11:30 am, your order is shipped on Wednesday.
Some products which take longer to manufacture have a specific deadline indicated on their technical sheet.
Of course, in order to satisfy you, we do our best to limit this period as much as possible.
If this is very rare, but if an item cannot be delivered to you within the specified time, we will advise you. let us inform as quickly as possible. If the proposed deadline does not suit you, we will reimburse you.
-La Poste: Delivery in metropolitan France (Recommended with insurance - 48 / 72h - Delivered against signature at your home - Online tracking) and in the rest of the world (6 to 10 days).
-La Poste: Post office delivery in mainland France (Recommended with insurance - 48 / 72h - Delivered against signature in the post office most close to your address - Online tracking)
- Bike courier: Delivery in intra-muros Paris to your home against signature. Possibility of being delivered during the day if product is available. Please contact us before placing your order.
-DPD: Express delivery in mainland France only (Recommended with insurance - 48h - Delivered against signature at your home - Online tracking)
SHIPPING COSTS (Price incl.
-France Poste Colissimo, delivered against signature to your home (2-4 days): 8.00 euros
-France Poste Colissimo, delivered to the post office closest to you (2-4 days): 6.00 euros
-Europe Poste Colissimo (4-6 days): 16.00 euros
-America - Asia - Africa - Oceania Colissimo post: 26.00 euros
-Paris Courier: 10.00 euros.
-DPD: 12.00 euros.
-Special fees: "Ecobag" product, Post Colissimo, product ordered alone, delivered without signature: 6.00 euros.
WITHDRAWAL OF ORDER IN STORE
Free service. After placing your order online, please wait for an email notification before picking it up.
Please have your order form (printed or on the phone).
All our items are handcrafted, some of them from natural materials such as leather or stones. Color variations are therefore possible despite our efforts to match the photo of the item presented.
Personalized jewelry (specific request, stamping, engraving) is neither exchangeable nor refundable.
Payment for orders placed on our website is made by Credit Card (CB, Visa, Mastercard. Payment secured by the SSL SECURE SHOPPING system.) And Paypal.
You declare to have taken knowledge of the GTC and have accepted them, before formalizing your order. The act of ordering constitutes irrevocable acceptance of the GTC.
The sale prices are indicated in Euros and all taxes included (VAT 20%).
They may vary due to the fluctuating blow of raw materials but you will always be charged the price announced at the time of validation of your order.
RIGHT OF WITHDRAWAL WITH REFUND
In accordance with the legal provisions in force, you have a period of fourteen (14) days from the date of receipt to exercise your right of withdrawal from ORNER, without having to justify reasons or pay a penalty, provided that the Product (s) is (are) returned in its (their) original state within fourteen (14) days following the communication of the withdrawal decision.
You are reminded that, in accordance with article L. 221-19 of the Consumer Code:
- the day of receipt of the Product is not counted within the period of fourteen (14) days mentioned above;
-the period begins to run at the beginning of the first hour of the first day and ends at the expiration of the last hour of the last day of the period;
-if this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.
The right of withdrawal is not applicable for personalized jewelry (engraving, stamping, made to measure) or purchased in our Parisian store.
Damaged, soiled or incomplete Products will not be taken back.
The Product (s) must be returned in their original packaging and packaging to the following address:
52 rue de la Fontaine au Roi 75011 Paris / FRANCE.
The right of withdrawal can be exercised by contacting us by email: firstname.lastname@example.org or by telephone on +33 (0) 1 42 72 37 22 from Monday to Friday from 10 a.m. to 7 p.m.
You are responsible for the cost of returning the package.
If the above conditions are met we will refund your order (excluding shipping costs).
You have 14 days from the date of receipt of your order, to return to us after a message or call from you the item (s) that do not suit you, for an exchange, without penalty to the except the return cost and customs clearance taxes for some countries.
The returned item must be in good condition, in its original packaging, with its invoice and placed in a package; It is only after having verified the good condition of the returned item that we can proceed with the exchange with the desired item.
All the products supplied by the seller are new and benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code.
If it happens that an item is non-compliant, we promise to replace it or refund it.
All complaints must be made by e-mail to the following address: email@example.com, within thirty days of delivery.
AFTER SALES SERVICE
We take care of the repair or exchange of jewelry purchased on our website and in our Parisian boutique, during the thirty days after purchase.
After one month of purchase, any repairs will be billed. The cost and the deadline will be indicated to you during your request.
PROTECTION OF PERSONAL DATA
Our database has been the subject of a declaration in accordance with the requirements of the law "Informatique et Liberté" N ° 78-17 of January 6, 1978, amended by law N ° 2004-801 of August 6, 2004. The contact details provided when creating an account will remain confidential and will not be passed on to various companies. Our CNIL number: 2082577.
You are informed and accepted that your personal data may be collected on this site and used by ORNER which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter "General Data Protection Regulation" or "GDPR" ).
ORNER is committed to protecting and ensuring the security and confidentiality of your personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent your data from being distorted, damaged or that unauthorized third parties have access to it.
Your personal data may be transmitted to service providers and contractual partners who, as subcontractors within the meaning of the GDPR, intervene and directly contribute to the management of your orders.
Your personal data is collected for the following purposes:
-The management of orders and relations with customers; informing customers about offers and commercial information related to the brand; strengthening and improving the communication of the website and the brand by sending, in particular, newsletters and special offers; improvement and personalization of services offered to customers; e the compliance with legal and regulatory obligations.
Your personal data is only kept for the time strictly necessary with regard to the purposes previously explained.
In accordance with the GDPR, the Customer has the right to access, rectify and oppose personal data concerning him (hereinafter the “Computer Rights and Freedoms”).
To exercise one or more of the Computer Rights and Freedoms, the customer must send a request by email or by mail to ORNER customer service, by filling out the contact form located on the site or by writing to the following address indicating his name , first name, e-mail address and customer references: ORNER 52 rue de la Fontaine au Roi 75011 Paris
All requests must be signed and accompanied by a photocopy of an identity document bearing the client's signature and specify the reply address.
The response to the request made on the basis of one or more Computer Rights and Freedoms will be sent within 2 months of receipt of the request.
The Customer may communicate to ORNER specific directives in which he or she defines the way in which he or she intends to exercise, after his or her death, the Computer Rights and Freedoms in accordance with the GDPR.