GENERAL CONDITIONS OF SALE (CGV)
The general conditions of sale are applicable to all orders placed on our website, except for gift cards with specific general conditions of sale, link to be found on the gift card page.
The items present on our website are sold to you by the company ORNER, a boutique workshop located at 52 rue de la Fontaine au Roi 75011 Paris. Tel: (33) 01 42 72 37 22 / email@example.com / Registered in the Paris Trade Register under No. 499 247 872 / VAT No.: FR93499247872. EURL with a capital of 10,000 euros. APE code: 3213Z.
When placing your order, if a connection problem occurs, do not hesitate to contact us by email: firstname.lastname@example.org or by telephone: 01 42 72 37 22.
The average shipping time is 48 hours on working days (Order placed before 11 a.m.). Example: You order on a Friday at 10:30 a.m., your order will be shipped on Tuesday. You order on a Friday at 11:30 a.m., your order is shipped on Wednesday.
Some products that require more time to manufacture have a specific deadline indicated on their technical data sheet.
Of course, in order to satisfy you, we strive to limit this period as much as possible.
Yes, it is very rare but if an item cannot be delivered to you within the time indicated, we will inform you as soon as possible. If the proposed deadline does not suit you, we will reimburse you.
TYPE OF DELIVERY
-La Poste: Delivery in metropolitan France (Recommended with insurance - 48/72h - Delivered against signature at your home - Online tracking) and in the rest of the world (6 to 10 days).
-La Poste: Delivery to post office in metropolitan France (Recommended with insurance - 48/72h - Delivered against signature in the nearest post office_cc781905-5cde- 3194-bb3b-136bad5cf58d_ near your address - Online tracking)
-Bike courier: Delivery Paris intramural to your home against signature. Possibility of being delivered the same day if product available. Please contact us before placing your order.
SHIPPING COSTS (Price including VAT)
-France Poste Colissimo, delivered against signature to your home (2-4 days): 8.00 euros
-France Poste Colissimo, delivered to the nearest post office (2-4 days): 6.00 euros
-Paris bike courier: 10.00 euros
-European Union: 12.00 euros
-International: 18.00 euros
-Special costs: "Ecobag" product, Poste Colissimo, product ordered alone, delivered without signature: 6.00 euros.
COLLECTION OF ORDER IN STORE
Free service. After placing your order online, please wait for an email notification before picking it up.
Please bring your order form (printed or on the phone).
All our items are handcrafted, some of them from natural materials such as leather or stones. Color variations are therefore possible despite our efforts to match the photo of item shown.
Personalized jewelry (specific request, punching, engraving) is neither exchangeable nor refundable.
Payment for orders placed on our website is made by credit card (CB, Visa, Mastercard. Payment secured by the SSL SECURE SHOPPING system.) and Paypal.
You declare that you have read of the CGV and have accepted them, before formalizing your order. The act of order is worth irrevocable acceptance of the GCS.
The sale prices are indicated in Euros and include all taxes (VAT 20%).
They may vary due to the fluctuating cost of raw materials but you will always be charged the price announced at the time of validation of your order.
RIGHT OF WITHDRAWAL WITH REIMBURSEMENT
In accordance with the legal provisions in force, you have a period of fourteen (14) days from the date of receipt to exercise your right of withdrawal from ORNER, without having to justify reasons or pay a penalty, provided that the Product(s) either (are) returned in its (their) original condition within fourteen (14) days following the communication of the withdrawal decision.
You are reminded that, in accordance with article L. 221-19 of the Consumer Code:
- the day of receipt of the Product is not counted within the period of fourteen (14) days mentioned above;
- the period begins to run at the beginning of the first hour of the first day and ends on the expiry of the last hour of the last day of the period;
-if this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the next working day.
The right of withdrawal is not applicable for personalized jewelry (engraving, punching, made to measure) or purchased in our Parisian boutique.
Products that are damaged, soiled or incomplete will not be taken back.
The Product(s) must be returned in its (their) packaging and its (their) original packaging to the following address:
52 rue de la Fontaine au Roi 75011 Paris / FRANCE.
The right of withdrawal can be exercised by contacting us by email: email@example.com or by telephone on +33 (0)1 42 72 37 22 from Monday to Friday from 10 a.m. to 7 p.m.
The costs of returning the package are your responsibility.
If the above conditions are met, we will refund your order (excluding shipping costs).
You have a period of 14 days from the date of receipt of your order, to return to us after a message or call from you the item(s) which do not suit you, for an exchange, without penalty at the exception of return costs and customs clearance taxes for certain countries.
The returned item must imperatively be in good condition, in its original packaging, with its invoice and placed in a package; It is only after having checked the good condition of the returned item that we can proceed with the exchange with the desired item.
All the products supplied by the seller are new and benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code.
If it happens that an article is non-compliant, we undertake to replace it or refund it.
All complaints must be made by e-mail to the following address: firstname.lastname@example.org, within thirty days of delivery.
AFTER SALES SERVICE
We take care of the repair or exchange of jewelry purchased on our website and in our Parisian boutique, during thirty days after purchase.
After one month of purchase, any repairs will be charged. The cost and time of this will be indicated to you during your request.
PROTECTION OF PERSONAL DATA
Our database has been the subject of a declaration in accordance with the prescriptions required by the law "Informatique et Liberté" N°78-17 of January 6, 1978, modified by the law N°2004-801 of August 6, 2004. coordinates provided during your creation of account will remain confidential and will in no case be transmitted to various companies. Our CNIL number: 2082577.
You are informed and agree that your personal data may be collected on this site and used by ORNER, which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of natural persons with regard to the processing of personal data and to the free movement of such data, and repealing Directive 95/46/EC (hereinafter "General Data Protection Regulation" or "GDPR" ).
ORNER is committed to protecting and ensuring the security and confidentiality of your personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent your data from being distorted, damaged or accessed by unauthorized third parties.
Your personal data may be transmitted to service providers and contractual partners who, as subcontractors within the meaning of the GDPR, intervene and contribute directly to the management of your orders.
Your personal data is collected for the following purposes:
-Management of orders and customer relations; informing customers about offers and commercial information related to the brand; strengthening and improving the communication of the website and the brand by sending, in particular, newsletters and special offers; improving and personalizing the services offered to customers ; compliance with legal and regulatory obligations .
Your personal data is only kept for the duration strictly necessary for the purposes previously explained.
In accordance with the GDPR, the Customer has a right of access, rectification and opposition to personal data concerning him (hereinafter the "Computer Rights and Freedoms").
To exercise one or more of the Computer Rights and Freedoms, the customer must send a request by email or by post to ORNER's customer service, by filling out the contact form located on the site or by writing to the following address indicating his name , first name, e-mail address and customer references: 52 rue de la Fontaine aude Roi _cc781905-5cde-3194-bb3b-136bad5cf58d 3194-bb3b-136bad5cf58d_ 75011 Paris
All requests must be signed and accompanied by a photocopy of an identity document bearing the customer's signature and specify the reply address.
The response to the request made on the basis of one or more Computer Rights and Freedoms will be sent within 2 months of receipt of the request.
The Client may communicate to ORNER specific directives in which he or she defines the way in which he or she intends to exercise, after his or her death, the Computer Rights and Freedoms in accordance with the GDPR.